Our AML and Verification Policy

Every account on gamblezen-au.com is subject to anti-money-laundering and identity-verification controls. We run these checks under our Curaçao licence (OGL/2023/174/0098) and this page sets out exactly what we ask of you and why.

Our Commitment to AML Rules

We operate under licence OGL/2023/174/0098 issued by the Curaçao Gaming Control Board, and that licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licence jurisdiction. Practically, this means we must know who our players are, where their funds come from and whether their betting pattern is consistent with normal recreational play.

Our AML program is approved by our Money Laundering Reporting Officer (MLRO) and reviewed annually. It covers customer due diligence, transaction monitoring, suspicious-activity reporting and staff training. We do not accept deposits from third parties, and we will not process a withdrawal to anyone other than the verified account holder.

When and What We Verify

Verification runs at three points. At registration we screen your details against sanctions and politically-exposed-person lists. At your first withdrawal we complete full KYC. At defined thresholds, such as cumulative deposits exceeding 16,000 AUD, we refresh your due diligence regardless of withdrawal status.

The standard document set is small, and most players clear it in one submission.

• Government-issued photo ID (passport, driver licence or national ID card) showing your full name, date of birth and expiry date
• Proof of address under 3 months old (utility bill, bank statement or council rates notice) in your name
• Payment method verification: a card photo showing the first 6 and last 4 digits, or a screenshot of your e-wallet or crypto wallet showing your name or wallet address
• Source of funds evidence, only where a threshold or risk trigger applies

How Verification Works Step by Step

The whole flow runs inside your account under Profile, then Verification. Most players finish in under 10 minutes of their own time, with review on our side completed within 24 hours.

We store every document on encrypted servers, access-restricted to the compliance team. Documents are never shared with game providers or payment processors beyond what the law requires.

• 1. Upload clear, uncropped colour photos or PDFs of each document
• 2. Our automated check validates the document type, expiry and legibility
• 3. A compliance officer reviews the submission and cross-matches it against your account details
• 4. If anything is unclear, we contact you by email or 24/7 live chat with a specific request
• 5. You receive written confirmation once each check passes, and withdrawal restrictions lift

When We Ask for Source of Funds

We ask for source of funds evidence when deposits reach a level or a pattern where the licence rules require enhanced due diligence. Common triggers include cumulative deposits above 16,000 AUD, deposits far above your stated income band, or funding from a bank account that differs from your verified payment method.

Acceptable evidence is straightforward: payslips, a tax return, bank statements showing the accumulation of funds, or sale contracts for assets or property. We ask because our licence obliges us to confirm that money wagered on gamblezen-au.com is legitimately yours, not because we doubt you personally.

How We Monitor Transactions

Every deposit and withdrawal passes automated screening for structuring, rapid deposit-withdrawal cycling, use of multiple payment methods and unusual value swings. Flagged transactions go to a compliance officer for manual review before funds move.

Withdrawals are paid to the same method you deposited with wherever technically possible. If you deposited by PayID, Neosurf or CashtoCode, we pay out to a bank transfer or another verified method in your name. Limits are 3,200 AUD per day, 16,000 AUD per week and 64,000 AUD per month, with no fees on our side and a 0-1 hour processing window once verification is complete.

If Verification Fails or Lags

If a document is missing, we email you a specific request and hold any pending withdrawal until the file is complete. You keep access to your account and can continue playing with funds already deposited.

If a document is refused, we tell you which one and why, and you can resubmit. If verification ultimately fails because the document does not match the account holder, we suspend the account, refund the deposit balance to a verified account in your name and report the matter where the licence rules require it. Deliberately submitting false documents closes the account permanently and forfeits bonuses.

How Long We Keep Your Documents

We retain verification records for five years after your account closes, or five years after the last transaction, whichever is later. This retention period comes directly from the Curaçao AML framework and cannot be shortened at player request while the obligation stands.

After the retention period expires, documents are securely destroyed. During retention, you may request a copy of the data we hold about you at any time by writing to [email protected].

Frequently Asked Questions

Do I need to verify before I can deposit?

No. Registration screening runs automatically, and full verification is required before your first withdrawal or when a deposit threshold is reached.

How long does verification take?

Automated checks are instant and manual review is completed within 24 hours, provided your documents are clear and match your account details.

Why was my withdrawal paid by bank transfer when I deposited with Neosurf?

PaysID, Neosurf and CashtoCode cannot receive payouts, so we return funds to a bank transfer or another verified method in your own name.

Can I play while verification is pending?

Yes. A pending verification holds withdrawals only. Your account and deposited funds remain fully accessible.