Our Commitment to Responsible Gaming

Gambling should stay a form of entertainment you control, not something that controls you. On this page we set out, plainly and without judgement, every tool available in your Gamblezen Casino account and every free support service you can reach today.

How We Protect Your Wellbeing

We treat player wellbeing as a core part of running this casino, not a compliance box we tick. Since we opened in 2023 under our Curaçao licence (OGL/2023/174/0098), we have built safeguards directly into the platform rather than leaving them as optional extras buried in menus.

Our systems monitor play patterns for markers of concern: sudden increases in deposit frequency, extended overnight sessions, repeated deposits immediately after losses, and repeated failed withdrawals followed by more play. When we see a pattern like this, our trained support team reaches out privately, checks in with you, and points you to the limit tools described below. We never lecture, and we never shame. The message is always the same: the tools are yours, and using them takes two minutes.

Warning Signs to Watch For

Honest questions worth asking

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. The checklist below comes from the screening questions used by Australian counselling services. If two or more of these feel familiar, it is worth talking to someone, even if you are unsure.

• You chase losses, depositing again quickly to win back money already gone.
• You hide the time or money you spend gambling from family or friends.
• You borrow money, sell possessions, or use bill money to keep playing.
• Your mood shifts sharply around gambling, including irritability when you cannot play.
• You think about gambling during work, study or family time.
• You have tried to cut down or stop and could not stick to it.
• Relationships or work performance have suffered since you started playing.
• Gambling is no longer fun, but you keep playing anyway.

Tools You Can Activate Today

Available in your account settings

Every tool below is free, live within minutes, and found under My Account, then Responsible Gaming. You do not need to contact support to set or lower a limit; raising one later always requires a 24-hour cooling period before it applies, by design.

• Deposit limits: cap how much you can deposit per day, week or month, from as little as 30 AUD.
• Loss limits: stop play automatically once your net losses in a period reach a figure you choose.
• Wagering limits: restrict the total amount you can bet over a day, week or month, regardless of results.
• Session reminders: on-screen reality checks every 30, 60 or 120 minutes showing time played and net result for the session.
• Session timeouts: log yourself out for a fixed break of 15 minutes up to several hours, with the account locked automatically.
• Cooling-off periods: suspend the account for a set period, from 24 hours to 30 days, applied instantly.
• Self-exclusion: close your account to all play for an extended or permanent period; see the next section for full details.

Self-Exclusion, Step by Step

Durations we support

You can self-exclude for 24 hours, 7 days, 30 days, 6 months, or permanently. Requests placed through your account take effect immediately. You can also request exclusion by emailing [email protected], and our team will process it within one hour, any day, any time, because our live chat and support run 24/7.

Your balance and open bets

Any funds left in your account remain yours. When an exclusion begins, we cancel un settled bets on future events and return the stake to your balance, then arrange withdrawal of the remaining balance to a verified method of your choice, subject to the standard limits (3,200 AUD per day, 16,000 AUD per week, 64,000 AUD per month). We do not charge fees on these withdrawals.

Reactivation is deliberate friction. For a 6-month exclusion you must contact us in writing after the period ends; we then apply a 24-hour reconsideration delay before access returns, and our team offers information on support services during that window. Permanent exclusions cannot be reversed by us at all. In line with Curaçao rules and Australian practice, we also honour exclusion requests placed with national self-exclusion registers where applicable.

Keeping Gambling Away From Minors

Zero tolerance for under-age accounts

You must be at least 18 years old, or the legal age in your jurisdiction if higher, to hold an account with us. We verify age during KYC before any first withdrawal: a government-issued ID, proof of address, and payment method verification are all required. If a date of birth shows the account holder is under age, we close the account immediately and refund any deposits to the original payment method.

Gambling is an adult activity, and adults are responsible for keeping it out of children's reach. Do not play with children present or share devices without protection. These parental control tools help:

• GamBlock and Gamban block gambling sites and apps across devices.
• Net Nanny and Qustodio filter content and set screen-time limits per child profile.
• Built-in controls: Apple Screen Time and Google Family Link can block gambling-category apps and purchases.
• Keep your login credentials private and never let anyone under 18 use your account, as this breaches our terms.

Free Help Across Australia

Confidential services you can call now

You do not need to be in crisis to call. These services support gamblers themselves and family members affected by someone else's gambling, and every one of them is free, confidential and independent of Gamblezen Casino.

Talk to Our Support Team

We are here around the clock

Our live chat operates 24/7, and the team handling responsible-gaming matters is trained to discuss limits, exclusion and support referrals without judgement. Email [email protected] with the subject line "Responsible Gaming" and your request is prioritised, whether you want a limit set, a break placed, or simply someone to walk you through the options.

One request is enough. You will never be asked to justify why you want a limit or an exclusion, and no member of our team will try to talk you out of taking a break. Gambling is meant to be one enjoyable part of your life among many. If it stops feeling that way, the tools on this page are yours to use, today, tonight, or whenever you need them.

Frequently Asked Questions

How quickly does a self-exclusion take effect?

Immediately if set through your account settings, and within one hour if requested by email, as our support team operates 24/7.

Will I get my balance back if I self-exclude permanently?

Yes. Any funds in your account remain yours. Open bets are cancelled with stakes returned, and we arrange withdrawal of your balance to a verified method, with no fees.

Can I reverse a 6-month self-exclusion?

Only after the full period ends. You must contact us in writing, then a 24-hour reconsideration period applies before access is restored. Permanent exclusions cannot be reversed.

Do deposit limits apply to crypto deposits?

Yes. Deposit limits cover every method, including Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, and they are enforced at the moment a deposit is attempted.

Can I set limits for someone else?

You cannot set account limits for another player, but you can contact Gambling Help Online on 1800 858 858 for guidance on supporting a family member, and we will act on any credible third-party report of under-age play.